We try our best to ship items as fast as we can. We ship orders via reputed delivery companies like Royal Mail and DPD. average shipping times are 2-3 working days in mainland UK. Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business please contact us.

We offer a 100 % money back guarantee, if the product is defective or damaged. You must notify us within 7 days of delivery. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact us for the solution.

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us as soon as possible. If the given address is wrong we can change the address to the correct one before we ship the order. No refund will be given after the 24 hours of incorrect submission.

Please be aware while we guarantee that we will dispatch your order however we cannot be held responsible for any delays with the courier. All orders are dispatched with Royal Mail or DPD local. The average shipping time is 3-5 business days.

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@xyzbay.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.